[Chrysalis]

are you saying 0870 are inclusive but 0845 are not? if so thats a bizarre policy.

the pdf lists both as 10.22p a minute with a 11.24pp connection charge as well unless on the expensive unlimited call plan. (day time calls) although evening calls arent discounted when charged either. I do see 0870 as you say are inclusive if on a call plan.

whilst BT charge signficantly less for 0845.

so VM charge the same for 0870 and 0845 but actually end up overall charging more for 0845 due to it never been inclusive, I guess due to the huge number of companies using 0845 now VM never include due to call volumes.