Cheers for the replies
Quote:
Originally Posted by foreverwar
You are entitled to ask for a breakdown of the charges, with supporting evidence (if for phone calls - the logs; if for letters - who to, and a copy of the letter; if other work - description).
When I worked at a software house, if a customer queried the bill, this was what was expected in the way of evidence. If they then kick back and say no, as has been said before, you have to weigh up the cost vs benefits.
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I was thinking along those lines but I don't think even if they produced some evidence we can dispute it. I've been going through the e-mails and there is nothing conclusive except for asking for quotes. They can't bill us for that can they?