Quote:
Originally Posted by philipp
what a farce we just had as an install and its not the engineers fault.
We are down to get 3 v6 boxes.
but 'dispatch' said they would only activate 2.
He spoke to his supervisor and he said it was OK for all 3 to be activated.
Phoned VM they said its fine too.
He tried 6-7 times to get them of 3 activated but they will only activate 2.
So we are now waiting for VM to phone back to arrange the 3rd box install as the installer couldn't wait around...
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well its due to high utilistation in my area with an estimated fix in April. They did say however, once cleared they will install the 3rd box completely for free and said I would only pay for 2 currently and proceeded to give us credit until April for high utilisation.
However the agent has put the original charges through wrong. Charged for installiation but got 3 boxes for 99.99. (On VIP)
23 Dec Activation Fee £14.99
23 Dec Manned Installation Charg £40.00
23 Dec V6 Box Activation Fee £99.95
23 Dec Virgin V6 Activation Fee £0.00
23 Dec Leapfrog Addl TBR £0.00
If it doesn't adjust by the next bill we need at least an adjustment for the v6 activation fee to 49.95 don't we? As the second box is free on VIP correct? The total charge above appears on the contract but not seperated like above.
The credit for the high utilisation is on charges but the installation rates are not adjusted.