Cable Forum - View Single Post - Tivo V6 Virgin Media V6

bebop · 23-12-2016, 18:36

Many thanks again for the advice the other day regarding me just missing out on the V6 box when signing up as a new customer. Called Retentions yesterday who were extremely reasonable and helpful on the phone, and I was pleased with what they offered me, which was a credit on my account for the box/installation fee, leaving me to pick up the activation fee.

I guess under my circumstances they didn't have to do this, but I was very pleased that they did - hats off to VM for excellent customer service. Not only that, but the chap in Retentions managed to find an installation date for next Wednesday (or the wait would have been until mid-February) so extra chuffed with the outcome. Thanks again!

23-12-2016, 18:36	#2516
bebop Inactive Join Date: Dec 2016 Posts: 4	Re: Virgin Media V6 - Powered by TiVo(new STB) Many thanks again for the advice the other day regarding me just missing out on the V6 box when signing up as a new customer. Called Retentions yesterday who were extremely reasonable and helpful on the phone, and I was pleased with what they offered me, which was a credit on my account for the box/installation fee, leaving me to pick up the activation fee. I guess under my circumstances they didn't have to do this, but I was very pleased that they did - hats off to VM for excellent customer service. Not only that, but the chap in Retentions managed to find an installation date for next Wednesday (or the wait would have been until mid-February) so extra chuffed with the outcome. Thanks again!