Quote:
Originally Posted by passingbat
Go through to Retentions ('thinking of leaving of leaving us' option) and explain your dilemma. They have more flexible options than Customer Service.
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Many thanks passingbat, and to OhReally and jb66 too. Followed the tip to go through to Retentions, who were immediately more helpful than CS, and who advised I need to first activate my account by getting my services up and running before they could see what could be done. I'm hopeful. Will set up the TiVo and Superhub tomorrow and then see what VM can offer me. Thanks again.