Quote:
Originally Posted by Kursk
I suppose this is one symptom of a de-motivated Civil Service with employees that have not had a pay rise for 4-5 years or so and have had their conditions of service progressively and unfavourably re-written. Working hard to maintain standards that the public expect is difficult in the face of diminishing returns and staffing levels.
Please remember when you get through Taf, that these people are under as much duress as the recipients of inappropriate forms.
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Yep, they have cut the numbers of civil servants employed, so there are less people to do the tasks asked of them.
Making major changes to the system, then expecting more productivity from fewer people inevitively leads to the sort of service that Taf is experiencing.
Also, more and more errors are being made as older experienced members of staff leave*(along with their many years of experience) and are replaced by cheaper young people.
On paper, this can be claimed to be cheaper and more efficient, but in reality this leads to the incorrect advice and waiting times that Taf and many others are experiencing.
*This is especialy relevant with regards to Housing Benefit. As it is intended to eventually abolish this, staff have been looking for other jobs over the past few years as they would not automatically be redeployed or be offered jobs in the civil service.