[Kursk]

I suppose this is one symptom of a de-motivated Civil Service with employees that have not had a pay rise for 4-5 years or so and have had their conditions of service progressively and unfavourably re-written. Working hard to maintain standards that the public expect is difficult in the face of diminishing returns and staffing levels.

Please remember when you get through Taf, that these people are under as much duress as the recipients of inappropriate forms.