Cable Forum - View Single Post - 50M Think Broadband Ping Monitor Results (POST YOURS)

Kushan · 12-12-2014, 10:09

That would be D3 then.

The figures are for agents raising a ticket to the outage team, who'll double check it and raise a utilisation ticket (Assuming it IS within the correct figures and isn't a duplicate).

After that, I have no idea what happens - from what I gather, the ticket will sit there until someone at *NMC (Who no longer exist?) decides it's causing enough trouble to actually have something done about it. In other words, when you phone in complaining, the agent books a trouble call against that ticket and when the ticket gets enough customers assigned to it, they'll decide to actually fix it. That was a while ago though, I'm sure it has changed since them.

12-12-2014, 10:09	#4840
Kushan FORMER Virgin Media Staff Join Date: Dec 2010 Location: Warrington Posts: 4,737	Re: Think Broadband Ping Monitor Results (POST YOURS) That would be D3 then. The figures are for agents raising a ticket to the outage team, who'll double check it and raise a utilisation ticket (Assuming it IS within the correct figures and isn't a duplicate). After that, I have no idea what happens - from what I gather, the ticket will sit there until someone at *NMC (Who no longer exist?) decides it's causing enough trouble to actually have something done about it. In other words, when you phone in complaining, the agent books a trouble call against that ticket and when the ticket gets enough customers assigned to it, they'll decide to actually fix it. That was a while ago though, I'm sure it has changed since them.