Further to my previous report on our new VM Business Service (350 Mb/s) the service has got no better. (This is with the 5 fixed IP option).
To repeat we have seen extremely variables speeds and slow initial connections. If we run speedtest against VM speedtest servers we do occasionally get results in the 200-300 speeds (particularly early in the morning) but only a few minutes later the speeds are down to 20-30 Mb/s for long periods. Uploads give the max speed possible all the time (20 Mb/s). Overall the service is much worst than the old 50 Mb/s service which was much more consistent.
Before tackling the challenge of customer services, I have tried a thinkbroadband ping test, the results of which are here:
https://www.thinkbroadband.com/broad...b00-01-06-2017
This is with multiple users using the connection throughout the day. It does not really show anything untoward and no significant packet loss.
Unless anyone has any suggestions I guess it is time to call VM.