[Sephiroth]

Originally Posted by roughbeast

This is worrying.

I have been in contact with CS just now and have reported that roughly every half hour there is a connection drop. CS tell me, having checked and refreshed the connection that all channels show a 'green light' and that there are no problems. We talked about power levels. Mine range between 1.7 and -2.5. dBmV. This tallied with what CS could see. They also reported no evidence of connection drop outs over the last 24 hours.

I explained that the problem could be with the SH3 itself and that I had none of these problems with SH2. After speaking to one of his superiors the operative reported that SH3 issues had now been resolved and that the problem must be with my own router. (Grrrrrrrrrrrrrrrrr!!!)

By now I am getting tetchy, so I suggested that I monitor this problem for 24 hours with and without modem-only mode, and would report back.

Roughie - was this offshore that you spoke to? In any case a formal complaint would be in order - the VM bods on the VM forums have acknowledged that the fault lies on their side but are not able to give information on how it's being tackled etc.