[Stephen]

AS I see it, I have been told I am classed in their highest block of customers with a C5 rating and 4 contracts on the go with them.

However I can't upgrade my main phone now due to their new way of doing things. Having seen thread on the community forums I am not alone in this. Loyal for years and now a credit check deems me unable to afford it. Even though I am paying the same on that phone as it is now, along with three other phones.

So really their internal credit scoring is now utterly pointless as they are relying on an external credit check for ALL upgrades and new contracts.

I feel there should be allowances or a different process for existing long term customers.