Quote:
Originally Posted by pabscars
Sounds like a result to me, keep ya fingers crossed it turns up, if it doesn't get strait on the blower again and take no prisoners.
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I would threaten to cancel and demand a full refund as what you ordered was not supplied and inform VM you are more than happy to take them to court. I personally think VM are allowed to get away with to much because customers are unsure of their rghts or are to easy blagged by VM staff who have no idea at all on contract law and try to tell you they do.Just remember it does not matter what the company policy is statatory rights can not be cirmumvented any any means of denying them you or misleading you is illegal
http://whatconsumer.co.uk/what-are-my-statutory-rights/
Obviously I hope you get your box and the result you want without to much hassle