Cable Forum - View Single Post - Virgin Mobile min/texts 300/300 no rollover from 28 april 08

lostandconfused · 29-03-2008, 08:11

But they are following it up with a letter. Obviously a text is going to take less time to arrive instead of a letter, so its probably on its way, but as has been said before they would get delivery and read reports so people cant say they wernt informed.

If you dont read your texts then fine, wait until you get the letter, it will just take a bit longer. I think its unreasonable to expect a company to call each and every customer to explain the changes, and i bet a lot more people would complain at being cold called when eastenders was on.

With regards to cancelling your contract by text, im sure that would be fine, provided like virgin mobile you followed it up with a letter...

29-03-2008, 08:11	#41
lostandconfused Inactive Join Date: Aug 2006 Location: swansea Age: 39 Services: 2 X V+ XL TV XL BB XL Telco Posts: 1,703	Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08 But they are following it up with a letter. Obviously a text is going to take less time to arrive instead of a letter, so its probably on its way, but as has been said before they would get delivery and read reports so people cant say they wernt informed. If you dont read your texts then fine, wait until you get the letter, it will just take a bit longer. I think its unreasonable to expect a company to call each and every customer to explain the changes, and i bet a lot more people would complain at being cold called when eastenders was on. With regards to cancelling your contract by text, im sure that would be fine, provided like virgin mobile you followed it up with a letter...