Quote:
Originally Posted by Kursk
No way will I take a pop at you guys; I admire the work you put in here. But you need to get a more effective set up. It's not good that a long time customer might leave because you can't provide services under one umbrella.
I agree that it would be a 'misleading' comment to say cable and National are 2 different companies but who said that? I referred to '2 entities' and you referred to '2 platforms'. The point is the 2 entities/platforms operate independently. They may have the same back end staff and the name Virgin as their branding but as per the title of this thread, the right hand and left hand don't seem to be working together.
Grateful to everyone for their comments. It looks like, in the absence of any incentive, I have to look at the deals provided by others.
Is that what the VM boss really wants?
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They are 2 different services that use completely different kit, one is on the Virginmedia cable network and the other uses BT's phone infrastructure, they may at some point combine but well into the network structure.
The only dealings I have with a virgin National customer is when I transfer them to the correct call centre.
If I was you I would look for the best offering in your area.