Cable Forum - View Single Post

GuestUK · 21-08-2007, 13:20

Hello,

We seem to have a bit of a problem. Ages ago when we originally had cable installed, the television side of things was run into the room alongside where the cable comes into the house and the phoneline, run underneath a door.

For a long time, on analogue cable, the channel Nickelodeon on 35 was unwatchable, but all of the other channels were fine, it wasn't too much of a problem as it wasn't really a channel we watched. After upgrading to digital recently, there's now 2 STBs installed, one in the room with the phone and the other in the room alongside.

The problem is, that on the second STB, in the room alongside, (the first STB works perfectly) certain channels are unwatchable, constantly becoming pixelated and the sound dropping out (Hallmark Channel, Five Life, Sci-Fi channel to name a few) wheras all the other channels are perfectly fine.

What was odd, is that the channels moved from broken (the box said the channel was missing) to completely fine depending on the position of the door into the room, at which point we looked underneath and it seems the cable moved from its original position at the very side of the door where there was a hole, to underneath the door, and it seems the very top of the cable has got slightly scraped.

It only looks like the white casing has got a small scratch on it, but it does seem that moving the door affects the picture, but only on the afforementioned channels.

I unfortunately don't know much about how cable works, but could the very top of the cable where it has got scratched carry the affected channels, and that's why they are having problems? Or could it be something else

On the other side of the door, the signal is split to broadband and television, could it be this split causing the problem, rather than the cable?

Either way, is there anything that can be done about it, or is it one of those things we must simply accept that we can't watch those channels?

If it was caused by the door, and obviously that isn't Virgin Medias fault, is there anything that can be done? Obviously we would be willing to pay, but have no idea whether something like this is possible.

I would appreciate any ideas or suggestions,

Thanks in advance

21-08-2007, 13:20	#1
GuestUK Inactive Join Date: Mar 2005 Services: Ex-NTL: Virgin 4mb internet, Virgin phone, Virgin Digital TV (XL): 1 Pace STB, 1 V+ STB Posts: 245	Damaged cable? Hello, We seem to have a bit of a problem. Ages ago when we originally had cable installed, the television side of things was run into the room alongside where the cable comes into the house and the phoneline, run underneath a door. For a long time, on analogue cable, the channel Nickelodeon on 35 was unwatchable, but all of the other channels were fine, it wasn't too much of a problem as it wasn't really a channel we watched. After upgrading to digital recently, there's now 2 STBs installed, one in the room with the phone and the other in the room alongside. The problem is, that on the second STB, in the room alongside, (the first STB works perfectly) certain channels are unwatchable, constantly becoming pixelated and the sound dropping out (Hallmark Channel, Five Life, Sci-Fi channel to name a few) wheras all the other channels are perfectly fine. What was odd, is that the channels moved from broken (the box said the channel was missing) to completely fine depending on the position of the door into the room, at which point we looked underneath and it seems the cable moved from its original position at the very side of the door where there was a hole, to underneath the door, and it seems the very top of the cable has got slightly scraped. It only looks like the white casing has got a small scratch on it, but it does seem that moving the door affects the picture, but only on the afforementioned channels. I unfortunately don't know much about how cable works, but could the very top of the cable where it has got scratched carry the affected channels, and that's why they are having problems? Or could it be something else On the other side of the door, the signal is split to broadband and television, could it be this split causing the problem, rather than the cable? Either way, is there anything that can be done about it, or is it one of those things we must simply accept that we can't watch those channels? If it was caused by the door, and obviously that isn't Virgin Medias fault, is there anything that can be done? Obviously we would be willing to pay, but have no idea whether something like this is possible. I would appreciate any ideas or suggestions, Thanks in advance