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Threepints · 05-12-2011, 14:22

Hi,

I'm new here, so apologies the first post is a rant. I've been a domestic Virgin customer going back to the days of Telewest.

I recently rang there business customer service (ha!) for information on costs etc for business lines.

The first call was answered by the most disinterested person I could imagine. He gave me some very brief pricing details.

The second call was met with someone who sounded interested & who emailed me a very brief email with the most basic pricing possible on. I emailed him back asking for further information, only to receive no reply at all.

So I then go onto the website and email them (a response in 48 hours it says!) - diddly squat, zilch, nothing!

Do Virgin really have a business service because they will be losing a lot of valuable custom given the customer service experience I have (not) received.

Any way rant over and to end on a positive, I'm a very happy domestic customer.

05-12-2011, 14:22	#1
Threepints Inactive Join Date: Dec 2011 Posts: 39	Virgin Business Useless Hi, I'm new here, so apologies the first post is a rant. I've been a domestic Virgin customer going back to the days of Telewest. I recently rang there business customer service (ha!) for information on costs etc for business lines. The first call was answered by the most disinterested person I could imagine. He gave me some very brief pricing details. The second call was met with someone who sounded interested & who emailed me a very brief email with the most basic pricing possible on. I emailed him back asking for further information, only to receive no reply at all. So I then go onto the website and email them (a response in 48 hours it says!) - diddly squat, zilch, nothing! Do Virgin really have a business service because they will be losing a lot of valuable custom given the customer service experience I have (not) received. Any way rant over and to end on a positive, I'm a very happy domestic customer.