Thread: General Loss of Broadband - TS22
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Old 16-04-2012, 20:09   #1
Bob
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Join Date: Jun 2003
Location: Croydon
Age: 38
Services: Sky Q and Hyperoptic
Posts: 1,305
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Loss of Broadband - TS22

Evening All!

We've been without broadband internet since last Thursday afternoon (TiVO has been OK for a few days, but was iffy). We assumed it was a temporary fault, but it never came back. We called 151 and there were no messages about our postcode but there were for a few nearby postcodes so assumed it was associated. We spoke to friends on our estate and they were all without internet to.

On Friday we noticed an engineer outside and my Dad went to speak to him. Apparently, the headend to which we are attached had a serious failure and a piece of equipment worth £500,000 had stopped functioning and would need replacing. It would be at least four days before we got any internet.

It came on briefly on Saturday but has been off again since then.

As it hadn't come back on today we called service status line and apparently there are no issues in our area. So we rang 151 and spoke to a lady in India who said we could get an 'intermittent' service back in a few days and it wouldn't be working at full speed for a few months!!!

Basically, I was wondering if anyone had any ideas what is actually going on and are the timescales mentioned accurate?

Thanks
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