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gunner45 · 07-03-2011, 23:08

I've had a very similar problem. Last Thursday evening, I found that I had no TV and no broadband internet (TV had been working that morning), but the phone was working. No technician was available to visit until today. He got my services working again and said that there was no drop cable to my house (which is at the end of a cul-de-sac). When I had my TV/internet/phone installed six years ago, the installer used my neighbour's drop cable. Fast forward six years: my current neighbour decided to get cable service and the installer connected them but disconnected me!

My technician said that he'd put in a request to get a thicker cable pulled, so that it could be used in future if needed.

When I said that I should get compensation for five days of downtime, he said - to my amazement - that I won't get any. I hope he's wrong.

07-03-2011, 23:08	#13
gunner45 cf.member Join Date: Nov 2008 Location: London Services: TV Maxit TV with V6 box + phone, M500, VM Hub 3.0 Posts: 94	Re: Neighbours installation fubars my cable! I've had a very similar problem. Last Thursday evening, I found that I had no TV and no broadband internet (TV had been working that morning), but the phone was working. No technician was available to visit until today. He got my services working again and said that there was no drop cable to my house (which is at the end of a cul-de-sac). When I had my TV/internet/phone installed six years ago, the installer used my neighbour's drop cable. Fast forward six years: my current neighbour decided to get cable service and the installer connected them but disconnected me! My technician said that he'd put in a request to get a thicker cable pulled, so that it could be used in future if needed. When I said that I should get compensation for five days of downtime, he said - to my amazement - that I won't get any. I hope he's wrong.