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Old 11-02-2008, 12:58   #9
SILVER SURFER
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Join Date: Apr 2007
Posts: 145
SILVER SURFER is an unknown quantity at this point
Re: Amazon customer service email

My thanks to Andygrif for providing a telephone number for Customer Services at Amazon. I ordered an item and on Friday and payed for Saturday delivery. It did not arrive until this morning and I wanted to contact Amazon for a refund of the delivery charge. Unfortunately they do not include an option to e-mail them about this, undelivered goods, faulty goods, wrong goods etc. yes but not late deliveries. It's not about the money but the principal of the thing. This is my first purchase from Amazon via a courier and I was disappointed with the outcome especially as I waited in all day on Saturday. Citylink told me they had it down for next day delivery (today) so I don't know whether it was their fault or Amazons. On the plus side I received an apology from a very nice lady in Customer Services who promised to refund the delivery charge and confirmed this by e-mail shortly afterwards. Cheers Andygrif!
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