Quote:
Originally Posted by brundles
I'm not sure asking for the equipment back 3 months later is a reasonable amount of time though.
Although you may not necessarily be able to prove what someone at CS said on the phone, wouldn't the absence of certain records at VM prove the same thing? If necessary a DP SAR should get you access to their records at the time of the account closure?
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You are, of course, assuming that the account shows that the CSR made the request..