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BenMcr · 11-01-2011, 15:23

Yup, that applies to the agreement for the address you applying for services which is counted as a seperate legal agreement, not at an address where services are already active

So if you had asked for a TiVo box at the house move, paid for the box and then it was found the services couldn't be installed, you would be refunded the any fees paid for TiVo

However you would still be liable for any charges or EDFs that are due for your existing services

11-01-2011, 15:23	#763
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: TiVo Yup, that applies to the agreement for the address you applying for services which is counted as a seperate legal agreement, not at an address where services are already active So if you had asked for a TiVo box at the house move, paid for the box and then it was found the services couldn't be installed, you would be refunded the any fees paid for TiVo However you would still be liable for any charges or EDFs that are due for your existing services __________________ I work for Virgin Media but all views are my own.