Cable Forum - View Single Post - VM customer care is a glorified switchboard

Nedkelly · 26-08-2007, 16:41

I wish they could look at the switch data as it would stop a lot of stupid fault calls .A customer is late paying the bill they put call barring on the line customer pays bill all services come back on but customer can not make calls.The reason the charge group has been changed

why cant they see this ? it is a waste of a fault call

26-08-2007, 16:41	#5
Nedkelly Inactive Join Date: Nov 2003 Location: North East lincolnshire Age: 48 Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone Posts: 2,715	Re: VM customer care is a glorified switchboard I wish they could look at the switch data as it would stop a lot of stupid fault calls .A customer is late paying the bill they put call barring on the line customer pays bill all services come back on but customer can not make calls.The reason the charge group has been changed why cant they see this ? it is a waste of a fault call