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Old 05-07-2010, 12:26   #8
Peter_
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Re: Virgin Media are Liars

Quote:
Originally Posted by BenMcr View Post
Actually it's depends. For most new contract agreements it's 7 working days as is set out in the Distance Selling Regulations

The 28 days is where a new service has been installed and normally only applies to that service

---------- Post added at 10:21 ---------- Previous post was at 10:12 ----------

In regards to the OP situation, I would definately push for the call to be escalated which is your right as a customer.
Yes Ben you are right and I was waiting to see if you posted the correction, nice one.
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