Quote:
Originally Posted by Mad Max
I received this email last week.....
Dear ...........
We would like to thank you for taking the time to contact us today.
We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.
Tom is currently not available to deal with your complaint personally; however we have passed your email onto a member of his team, and they will be in touch with you as soon as possible in order to assist you with your queries.
We look forward to discussing this matter with you in the future.
On behalf of Tom Mockridge.
---------- Post added at 19:05 ---------- Previous post was at 18:59 ----------
Following on from that email, I got a call from, I think, one of the executive team who apologised for the pretty poor service from Virgin, he offered me a further refund, it wasn't great btw, but it was better than nothing, and said if I call retentions back they would honour the original offer and get a date for installation, so I did this, I called retentions, and guess what, they could not offer me the original deal that I was offered on the 28th August, the sticking point was the deal would only be offered to me for nine months when it would then increase, this is unbelievably bad from Virgin as my original offer was for twelve months, so I have sent another email to the executive team explaining what has happened, but in all honestly the whole saga is a complete farce, and it's really bad service from Virgin, I am now at the stage of giving up and moving to Sky!
|
This is the standard response that you get when writing to the CEO since LG took over. No longer is it a route to get things sorted out properly, as it's simply delegated back down to the idiots that you've got nowhere with in the first place!
Quote:
Originally Posted by theone2k10
This is typical VM behaviour mate they say you can have a deal book everything in then pull the plug without telling you and claim they know nothing about it.
If you took a day of work for the engineer you can claim compensation, infact you should anyway if more did this it might wake companies up.
Before jumping to SKY have a look around and if you do use sky search 50% off codes for virgin to sky to get half price SKY for 12 months.
|
I wholeheartedly agree, they've tried this with me in the past.
My response was to say "I don't care if you have a record of it or not, either you honour the agreed deal or all VM accounts will be dumped".
They are either pitifully organised or its deliberate fraud; I was told it was the latter by a VM employee regarding a mobile deal the other week
