Quote:
Originally Posted by Chrysalis
I would be offended if they wanted remote access for a low speed complaint, they would basically be calling me a lier saying they want to check themselves what I am telling them.
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Not everyone is experienced enough with computers and getting beyond a browser can be scary for them let alone anywhere else on a computer, they see places they never knew existed such as the control panel.
Remote support is in place for a reason and the above is the reason, it shortens many potentially long calls and is a great asset and tool for all agents.