Thread: Nightmare
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Old 16-04-2011, 11:39   #13
raybessant
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Join Date: Apr 2011
Posts: 21
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Re: Nightmare

Mapgroup's manager and CEO both phoned me and promised to pay all costs up front with no quibbling - they confirmed this in an e mail - they paid me an interim payment but when the estimates came in for replacing my ruined floor ignored my calls and e mails and brought in an insurance company who called to my house 20 days later - am still no closer to having repairs done as I have to wait for quotes and decisions to be relayed before I can give the flooring company the go ahead.
I would have thought Virgin would have forced them to keep their promises I mean their sub contract must be worth a lot and Virgin can't afford bad publicity like this - assuming they care - maybe I'm being naive.
Thanks for replying,

Regards,
Ray
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