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rjp · 31-03-2012, 17:07

Hi Dave. I've had a similar experience. Took Virgin Media at this house when I moved in, in June 2010. The phone line has now failed for the third time - no dial tone - and I've done diagnostics to confirm that it's the line. Each time they visit they fix a connection outside the house, but they insist that I'm at home for the "engineer" to visit. Couldn't find any other option but to call 0845 from my mobile but, when I got through, they couldn't fix an appointment in May, which is the next mutually-agreeable time slot.

Grrr!

31-03-2012, 17:07	#5
rjp Inactive Join Date: Sep 2008 Location: Warwickshire, UK Services: Virgin Media TV and 1MB broadband. Posts: 4	Re: Phone Line Dead Hi Dave. I've had a similar experience. Took Virgin Media at this house when I moved in, in June 2010. The phone line has now failed for the third time - no dial tone - and I've done diagnostics to confirm that it's the line. Each time they visit they fix a connection outside the house, but they insist that I'm at home for the "engineer" to visit. Couldn't find any other option but to call 0845 from my mobile but, when I got through, they couldn't fix an appointment in May, which is the next mutually-agreeable time slot. Grrr!