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Wallace · 01-07-2016, 19:56

I thought that I would start a new thread.

As you have probably read in my previous posts, I have upgraded from 152M to 200M requiring me to change out my SH 1 to a new SH 2ac.

All fitted and powered on. I called the activation line and signal sent, allegedly. However, after an hour I still had the 'up/down' arrow flashing green so I called tech support (India I believe). She said she could 'see' my SH but have technical difficulties at the moment and asked me to wait 3-4 hours and reboot the SH and see if it's OK.

I know it's not been 4 hours but I am wondering if I have been fobbed off. When I log into the SH, I see that I have only 1 DS channel, and operational speed is 0. Unsurprisingly, the configuration file is missing.

What can I do apart from wait? I guess existing users are OK, but I have gone from working Internet to not having any. I am writing this on my 4G iPad.

01-07-2016, 19:56	#1
Wallace cf.addict Join Date: Jan 2004 Location: South Manchester Services: VM 200M Posts: 144	Activation failing? I thought that I would start a new thread. As you have probably read in my previous posts, I have upgraded from 152M to 200M requiring me to change out my SH 1 to a new SH 2ac. All fitted and powered on. I called the activation line and signal sent, allegedly. However, after an hour I still had the 'up/down' arrow flashing green so I called tech support (India I believe). She said she could 'see' my SH but have technical difficulties at the moment and asked me to wait 3-4 hours and reboot the SH and see if it's OK. I know it's not been 4 hours but I am wondering if I have been fobbed off. When I log into the SH, I see that I have only 1 DS channel, and operational speed is 0. Unsurprisingly, the configuration file is missing. What can I do apart from wait? I guess existing users are OK, but I have gone from working Internet to not having any. I am writing this on my 4G iPad.