View Single Post
Old 22-08-2017, 19:02   #38
Cromulent
Inactive
 
Join Date: Sep 2010
Services: VIVID 350, Sky Q
Posts: 71
Cromulent is on a distinguished roadCromulent is on a distinguished road
Re: Thinking of upgrading from VIVID 200 Gamer to VIVID 300

Quote:
Originally Posted by Kushan View Post
I wouldn't blame the agents you spoke to on the automated email - agents have nothing to do with that and it's some automated system somewhere cocking up. If you have a SH3, you should get the profile - have you checked your modem config?

It's possible your old modem is still on your account somewhere, it's not meant to be possible but I seen it happen once or twice.
OK this is weird. The email said VIVID 300 but when I log in to My Virgin Media account on their website it now says VIVID 350. Upgrade hasn't happened yet though so can't verify it for the moment.
Cromulent is offline   Reply With Quote