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Argy1 · 23-07-2012, 17:31

Just been onto CS about this, the VM website is still showing European Data
roaming charges as a flat rate of £5 per MB unless you buy one of their packs

I got passed from pillar to post as usual, eventually asked to speak to a manager who insisted that it was part of my T&C's that was the price I would have to pay

I quoted from the ofcom site

Data charges
A cap on roaming data charges in the European Union came into force on 1 July 2012.
This cap means that phone companies can charge no more than 70 cents (58p) per megabyte of data, plus VAT.

he wasn't interested at all, I asked that he escalate my complaint up and if I didn't hear back from someone at VM within 24hrs I would start a complaint via CISAS

23-07-2012, 17:31	#3
Argy1 Inactive Join Date: Jun 2006 Posts: 34	Re: New EU regs on charges Just been onto CS about this, the VM website is still showing European Data roaming charges as a flat rate of £5 per MB unless you buy one of their packs I got passed from pillar to post as usual, eventually asked to speak to a manager who insisted that it was part of my T&C's that was the price I would have to pay I quoted from the ofcom site Data charges A cap on roaming data charges in the European Union came into force on 1 July 2012. This cap means that phone companies can charge no more than 70 cents (58p) per megabyte of data, plus VAT. he wasn't interested at all, I asked that he escalate my complaint up and if I didn't hear back from someone at VM within 24hrs I would start a complaint via CISAS