[eviehj]

After reporting a fault on my business line (crackly and distorted sounds) a VM engineer visited on 20th March 2010 and eventually told me he had repaired the fault. Today 24th June 2010 I had my yearly maintenance check on my alarm system and was told that the connection to the alarm checking centre via my home phone line had been disconnected. On looking up my call details I discovered that the daily call to the alarm centre had stopped on 20th March 2010! Phoning 151 I spoke to a manger who informed me that Virgin Media were not responsible and could do nothing. I pointed out that this was a fault caused by their engineer on a line I had not reported as faulty. Nothing doing.
I have been with VM since 2006 and have not had any problems with my phones or the alarm system connection. Have emailed the complaints department but meanwhile wondered if anyone else has had this sort of problem regarding alarm systems and phone connections?