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Re: Still waiting for an installation date a month later
name removed@virginmedia.co.uk
from the CEO's office seems to be the one that deals with all the unhappy customers that contact Neil Berkett. I get the impression he's a very busy man! On the brightside he convinced the construction teams and installation teams to fix the problem and guess what ... not a single inch of road of tarmac has been touched. Our service was installed yesterday, although customer services didnt seem to know about it. All works fine. So much for '100 metres' of construction work needed. What a complete joke, these guys are.
Trying to negotiate some compensation, but seems unlikely. The call centre muppets wouldn't even give us a new Tivo box, even though they now come FREE to new customers. This really smacks of a company desperate to get new customers/cash in but really don't give a damn after that. Have they never heard of the keeping your customers being easier/cheaper then getting new ones?
Edit Rob: Please don't post publicly email addresses of those who are not customer facing
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