Quote:
Originally Posted by alwaysabear
I suppose it depends, I always ask questions to make sure I know exactly what I am getting and what is involved, so maybe that is why I was told .
As you say it should be mandatory that the customer is made fully aware of the implications of their new deal.
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Well i was told when i phoned up yesterday, that when i altered my package in June, i had started a new contract, even though when i altered it i asked them if it would mean i would be tied into a NEW contract {i was out of contract at the time} i was assured that i WOULD NOT be entering a new contract.
Am waiting for them to phone me back telling me i AM NOT in a new contract, otherwise i will be using the price rise to cancel EVERYTHING
I have even asked them to check the phone conversation i had in June.
Customers {imho} SHOULD be asked to SIGN a new contract, not just get palmed off with one.
Rant over.