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RichardCoulter · 16-05-2017, 20:42

It really is a false economy IMO, think of the number of customers that this has lost, the number of wasted engineer visits etc.

Some companies now actually promote the fact that they use UK call centres as a USP!

Good to see that VM may finally be understanding this:

http://www.cableforum.co.uk/board/sh...php?t=33704889

Info. courtesy of Mick.

16-05-2017, 20:42	#10
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,067	Re: Is this a record It really is a false economy IMO, think of the number of customers that this has lost, the number of wasted engineer visits etc. Some companies now actually promote the fact that they use UK call centres as a USP! Good to see that VM may finally be understanding this: http://www.cableforum.co.uk/board/sh...php?t=33704889 Info. courtesy of Mick. Last edited by Paul M; 16-05-2017 at 22:50. Reason: Fixed link.