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happylad · 18-07-2011, 10:55

I have a Curve 3G on a Virgin Mobile tariff, and would like to clarify something regarding email synchronisation/reconciliation. I have both my ntworld.com and gmail accounts set-up on the BlackBerry and can send and receive mail on both. Also any changes that I make on the BlackBerry are correctly reflected on the mail server; sent messages are saved, read/unread marks are updated and messages that I delete using the "Delete on Mailbox and Handheld" option are also deleted on the mail server.

However, changes in the other direction do not work as (I think) they are supposed to. Messages that I open on a PC are not then marked as read on the BlackBerry, and messages deleted through a PC are not then deleted on the BlackBerry. This is the case on both the ntlworld.com and gmail accounts and happens when using Webmail on the PC or (for the ntlworld account) Outlook 2010 via IMAP.

As far as I can tell, changes made to messages located on the mail server should then synchronise with the BlackBerry at least for the Gmail account if not the ntlworld one, so I wondered if I am correct in thinking this, and whether there is a setting that I have missed to enable this.

My email reconciliation settings are set to Wireless Reconciliation: On, Delete On: Prompt and On Conflicts: Mailbox Wins.

If anybody has any advice on this I'd be very grateful; I spent a couple of hours searching online for an answer yesterday, and I'm still none the wiser.

18-07-2011, 10:55	#1
happylad Inactive Join Date: Dec 2005 Posts: 12	2 Way Email Sync On Blackberry? I have a Curve 3G on a Virgin Mobile tariff, and would like to clarify something regarding email synchronisation/reconciliation. I have both my ntworld.com and gmail accounts set-up on the BlackBerry and can send and receive mail on both. Also any changes that I make on the BlackBerry are correctly reflected on the mail server; sent messages are saved, read/unread marks are updated and messages that I delete using the "Delete on Mailbox and Handheld" option are also deleted on the mail server. However, changes in the other direction do not work as (I think) they are supposed to. Messages that I open on a PC are not then marked as read on the BlackBerry, and messages deleted through a PC are not then deleted on the BlackBerry. This is the case on both the ntlworld.com and gmail accounts and happens when using Webmail on the PC or (for the ntlworld account) Outlook 2010 via IMAP. As far as I can tell, changes made to messages located on the mail server should then synchronise with the BlackBerry at least for the Gmail account if not the ntlworld one, so I wondered if I am correct in thinking this, and whether there is a setting that I have missed to enable this. My email reconciliation settings are set to Wireless Reconciliation: On, Delete On: Prompt and On Conflicts: Mailbox Wins. If anybody has any advice on this I'd be very grateful; I spent a couple of hours searching online for an answer yesterday, and I'm still none the wiser.