Cable Forum - View Single Post - Superhub Superhub 3 Wireless Mode, is blocking Netflix!

DreamRJ · 07-05-2017, 09:41

Hi all,

So a strange issue i have encountered.

I have tested putting my superhub 3 in modem mode and the netflix website loads without any issue.

But when i put the router in wireless mode which i need to be in it for my v6 box because modem mode only allows 1 device connected to it via wire. That netflix doesnt work i get a error saying this in the image below.

So my question is why is this happening? is there some settings in the UI for the router that is somehow blocking certain sites from working? I haven't noticed any other sites as of yet that are getting blocked but i assume netflix wont be the only one.

Let me give more details: So the setup, PC connected via WIRE to the superhub 3, V6 TiVo connected via WIRE to superhub 3. Reason i have to be in wireless mode is so that the V6 gets a connection for the apps.

I also tried disabling the firewall via the router UI settings to no avail. Nothing makes any difference. I just find it strange that as soon as i switch my router to modem mode netflix site works without a problem?

Also one more note:

I also tried changing the MTU size too to no success. Nothing makes any difference other than switching to modem mode. And that is not ideal having to keep putting router in modem mode and back again every day.

This is my tracert results:

Code:

C:\WINDOWS\system32>tracert www.netflix.com

Tracing route to www.eu-west-1.prodaa.netflix.com [52.48.206.76]
over a maximum of 30 hops:

1 3 ms 1 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 13 ms 17 ms 12 ms bagu-core-2a-xe-201-0.network.virginmedia.net [82.15.206.209]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 18 ms 17 ms 18 ms tcl5-ic-6-ae0-0.network.virginmedia.net [62.254.85.66]
8 21 ms 18 ms 21 ms m470-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.214]
9 49 ms 35 ms 45 ms 54.239.100.130
10 26 ms 28 ms 30 ms 54.239.100.137
11 30 ms 32 ms 28 ms 176.32.106.36
12 32 ms 48 ms 56 ms 52.93.7.210
13 35 ms 42 ms 33 ms 52.93.36.51
14 59 ms 32 ms 31 ms 52.93.36.50
15 33 ms 29 ms 35 ms 52.93.36.131
16 30 ms 27 ms 27 ms 178.236.1.189
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Any help or advice is welcomed

Thanks in advance

---------- Post added at 09:41 ---------- Previous post was at 07:59 ----------

After an hour on the phone to faults team. they really can not understand why it is happening. Only reason they could give is a routing issue related to the IP range. And because IP addresses are dynamic, it is very very hard to get a new one and they can not force a new ip either.

So now they said i should get a hardwired ethernet switch and stay in modem mode, then just connect the v6 box and computer to the switch.

07-05-2017, 09:41	#1
DreamRJ cf.member Join Date: Apr 2017 Posts: 24	Superhub 3 Wireless Mode, is blocking Netflix! Hi all, So a strange issue i have encountered. I have tested putting my superhub 3 in modem mode and the netflix website loads without any issue. But when i put the router in wireless mode which i need to be in it for my v6 box because modem mode only allows 1 device connected to it via wire. That netflix doesnt work i get a error saying this in the image below. So my question is why is this happening? is there some settings in the UI for the router that is somehow blocking certain sites from working? I haven't noticed any other sites as of yet that are getting blocked but i assume netflix wont be the only one. Let me give more details: So the setup, PC connected via WIRE to the superhub 3, V6 TiVo connected via WIRE to superhub 3. Reason i have to be in wireless mode is so that the V6 gets a connection for the apps. I also tried disabling the firewall via the router UI settings to no avail. Nothing makes any difference. I just find it strange that as soon as i switch my router to modem mode netflix site works without a problem? Also one more note: I also tried changing the MTU size too to no success. Nothing makes any difference other than switching to modem mode. And that is not ideal having to keep putting router in modem mode and back again every day. This is my tracert results: Code: C:\WINDOWS\system32>tracert www.netflix.com Tracing route to www.eu-west-1.prodaa.netflix.com [52.48.206.76] over a maximum of 30 hops: 1 3 ms 1 ms 2 ms 192.168.0.1 2 * * * Request timed out. 3 13 ms 17 ms 12 ms bagu-core-2a-xe-201-0.network.virginmedia.net [82.15.206.209] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 18 ms 17 ms 18 ms tcl5-ic-6-ae0-0.network.virginmedia.net [62.254.85.66] 8 21 ms 18 ms 21 ms m470-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.214] 9 49 ms 35 ms 45 ms 54.239.100.130 10 26 ms 28 ms 30 ms 54.239.100.137 11 30 ms 32 ms 28 ms 176.32.106.36 12 32 ms 48 ms 56 ms 52.93.7.210 13 35 ms 42 ms 33 ms 52.93.36.51 14 59 ms 32 ms 31 ms 52.93.36.50 15 33 ms 29 ms 35 ms 52.93.36.131 16 30 ms 27 ms 27 ms 178.236.1.189 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Any help or advice is welcomed Thanks in advance ---------- Post added at 09:41 ---------- Previous post was at 07:59 ---------- After an hour on the phone to faults team. they really can not understand why it is happening. Only reason they could give is a routing issue related to the IP range. And because IP addresses are dynamic, it is very very hard to get a new one and they can not force a new ip either. So now they said i should get a hardwired ethernet switch and stay in modem mode, then just connect the v6 box and computer to the switch.