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Old 04-05-2011, 23:34   #9
weesteev
Cable Guru
 
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Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,049
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Re: Need advice with new flat not on VM system

Couldnt tell you to be honest but I could look at the issue for you? Is your issue with internal cable runs or external?

I was under the impression that a pre install survey is booked on the billing system to a timeslot similar to that of an install so they should be able to confirm a date/time for visit. It would be one of the field sales team/spotters that visits.
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