Cable Forum - View Single Post - Retentions Deals

MrB · 14-03-2017, 17:04

I know I could leave, but why would I if I can get a better deal to stay

?

To be on the safe side I cancelled the upgrade before install - the Customer Relations man I spoke to suggested that I am now back to being out of contract and my account credit will remain to put me on the previously agreed deal (I hope that remains true, but will probably have to wait a billing cycle to find out if the credit is added again!).

I have a BT order including number transfer in, which I haven't cancelled yet in case it helped with negotiations - will Virgin have been informed and will they likely contact me even though I have not put in cancellation with Virgin (nor do I have a new contract holding me), or will the transfer just go though and my bluff be called?

14-03-2017, 17:04	#10
MrB cf.addict Join Date: May 2004 Posts: 244	Re: Retentions Deals - Text from Customer Relations? I know I could leave, but why would I if I can get a better deal to stay ? To be on the safe side I cancelled the upgrade before install - the Customer Relations man I spoke to suggested that I am now back to being out of contract and my account credit will remain to put me on the previously agreed deal (I hope that remains true, but will probably have to wait a billing cycle to find out if the credit is added again!). I have a BT order including number transfer in, which I haven't cancelled yet in case it helped with negotiations - will Virgin have been informed and will they likely contact me even though I have not put in cancellation with Virgin (nor do I have a new contract holding me), or will the transfer just go though and my bluff be called?