Quote:
Originally Posted by philipp
Just a little update. It seems to be a faulty amp in main box that feeds our local box thats causing a power drop and snr drop at varying times of the day causing different things to happen to different equipment connected to it. It seems to be only effecting our local box. As the times are not peak when it happening and not long outages they found it only by looking at cardy.
Work has been scheduled to fix it (which should be tomorrow)
Local engineer will come and check everything is fine with our levels once work is completed.
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Little tip, you now have a good engineer who actually knows what they are doing. If you ask, he should be able to provided you with his mobile number if the issues arises again which saves you messing about calling faults. Good engineers are few and far between @ Virgin so when you get one, you wanna keep hold of him!
Glad you are getting it sorted, it infuriates me that it takes constant moaning and credits and useless calls to offshore to fix what is clearly a problem their end!