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CHiLL · 14-08-2009, 20:24

I'll start from the beginning.

The Sky box and satellite dish are both around 10 years old. (The box is made by Amstrad) It's worked fine for all those years.

We received our new Sky viewing card, and changed it.

We followed the instructions provided on the leaflet and the TV. (On for at least 24 hours, and change it while the green light is on)

Sky worked fine for a couple of days, and then we went away for a week.

We came back earlier today, and have recently tried viewing Sky. At first, it would come on, but after about a minute, the picture would get stuck, but sound would still carry on. We couldn't use the menu functions, change channel, or do anything apart from turn it off at the wall.

We thought it might be the new card, so we put the old one back in, and we still have the same problems.

Can we get a new free Sky box?

14-08-2009, 20:24	#1
CHiLL cf.geek Join Date: Sep 2008 Location: Liverpool Age: 36 Services: Sky+ TV and Virgin Media 10MB Internet. Posts: 830	Sky Box isn't turning on I'll start from the beginning. The Sky box and satellite dish are both around 10 years old. (The box is made by Amstrad) It's worked fine for all those years. We received our new Sky viewing card, and changed it. We followed the instructions provided on the leaflet and the TV. (On for at least 24 hours, and change it while the green light is on) Sky worked fine for a couple of days, and then we went away for a week. We came back earlier today, and have recently tried viewing Sky. At first, it would come on, but after about a minute, the picture would get stuck, but sound would still carry on. We couldn't use the menu functions, change channel, or do anything apart from turn it off at the wall. We thought it might be the new card, so we put the old one back in, and we still have the same problems. Can we get a new free Sky box?