Is it just me or is Virgin Media terrible at resolving complains often denying what was said by previous representative. And their unwillingness to respond in writing.
I have started a petition on change.org for Which?, to launch a super complaint to Competitions and Market Authority against Virgin Media for not handling written complaints when requested and insisting on phone only contact. Leaving you without any evidence of what was said by representative.
Petition link:
http://www.change.org/p/which-consid...t-virgin-media