[Horizon]

Looks a right mess. No need for the "engineer" to drill through through the wooden bracket like that, they could've just gone straight through the brick wall.

I don't see how VM can fix it, they've messed up the bracket and it needs replacing. As it's a bay window we're talking about here, if it were me, I'd get my own "engineer" to replace the bracket (while protecting the all important bay window at all times) and bill vm for the cost.