veeemmm

Until recently I used the stb for broadband. (2Meg) Just recently I started using a cable modem which was sent to me a few months ago. (Didn't use it initially as they didn't send the cables and the intermittent problem with the led light flashing on the stb was not so bad)

Both stb and cable modem were working. I know the stb broadband probably should have been deactivated but it wasn't. So the last few weeks I have mainly continued to use the stb (more convenient, until the 10Mb upgrades) but on busy days or when the stb light started flashing I would switch to the cable modem.

About 1am April 1st, I lost connection whilst surfing via stb. I assumed the stb light was flashing (didn't check) but rather than reboot it or switch to the modem, I just switching off. Later in the morning, neither modem or stb were working for broadband, even after reboots. All the right lights were lit and constant, which is unusual - normally when it stops working the lights indicate this.

I called support (expecting to be told there was an area fault) but was told I needed an engineer visit which has been booked. She said something about the modem mac address not being good. (I did hear on the phone announcement something about a national issue with stb broadband affecting some people)

Anyway, thought I would try again today and the stb is working now but the modem isn't.

Any ideas what is going on? I would prefer to cancel the engineer visit if it is not necessary but maybe they need to swap the modem for some reason?

What happens when not working, is that if I try to XP "repair" the connection, it tries to renew the IP address but eventually fails with "Little or no connection".

Thanks.