Hope I am not speaking too soon, but my complaining seems to have paid off. Also running @ 145mbps seems to have solved the wireless issue. I have not been suffering as much latency issues, although as you can see from my live graph I lost internet today for a bit. Just did a speedtest and got full 50mbps.
Wonder what, if anything, they did? It seemed to get better after my connection died on the night of my last complaint from 12am - 6am? Any ideas?