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Old 05-10-2017, 19:06   #142
RichardCoulter
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Join Date: Jan 2008
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Re: Virgin Media prices are going up again...

Quote:
Originally Posted by pip08456 View Post
I suppose the gesture of goodwill is a price reduction as usual.
Yes, as per post #137.

---------- Post added at 17:06 ---------- Previous post was at 17:04 ----------

Quote:
Originally Posted by Hugh View Post
Thank you for the clarification - much appreciated.

Can I ask what format you requested the information in?
Via a letter or email as opposed to verbally- the youth simply could not be bothered and developed an attitude when facts were spelled out to him. They think that they're invincible at that age and that disability won't ever affect them or their loved ones.

Edit: Ofcom were made aware of this treatment of the disabled; i've just received an email from them to say that they are going to tighten up the requirements for companies to treat disabled and vulnerable customers properly, particularly with regards to complaints, billing and debt collection.

This will apply to telephone and broadband, but curiously not TV!

Last edited by RichardCoulter; 05-10-2017 at 19:31.
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