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Old 05-10-2017, 15:14   #139
RichardCoulter
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Join Date: Jan 2008
Posts: 9,975
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Re: Virgin Media prices are going up again...

He outright refused to supply information to me in a specified format, even though I stated that this was a formal disability access request. He then refused to escalate this to a manager or instigate the formal complaints procedure when instructed to.

On top of this his whole tone/attitude was disrespectful and unhelpful.

After listening to a recording of the call, VM have apologised profusely and are to provide him with appropriate training and discipline him, so I have agreed to settle this informally and accepted their gestures of goodwill on this occasion.
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