Quote:
Originally Posted by denphone
Our monthly bill was just rising and rising Osem so we phoned retentions and said we are thinking of cancelling our services and he asked why so l explained to him why we were considering this and upon that he asked if we had received offers from elsewhere which we have then he said he was going to offer to reduce our Big Kahuna Sports Bundle which was nearing £130 a month to £99 a month for 12 months as they don't want to lose loyal long term customers to which l replied can l have this in writing and thus a new 12 month contract starts in June and once that ends he said to phone them up again.
Until l see the bill later in June l don't exactly know the breakdown of things but once l do l will post it but my advice is if one is unhappy and their contract is coming to a end then phone up retentions and tell them you are thinking of leaving and l am pretty sure they will offer customers a much better deal rather then lose custom to rivals.
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Cheers Den glad you got a result. Our package is not as extensive as yours and only costs around £75pm but a reduction of almost 25% is good going.
