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andbee · 25-10-2009, 11:39

Well this saga appears to go on...

I have been declined to change from a PAYG to Monthly contract. When I rang to speak to Customer Service they gave me a number to ring the credit department. This is in-fact not the credit department, but Dun & Bradstreet, who provide credit references to Virgin Mobile!!

As a VMedia customer I am a bit shocked that VMobile have decided to decline my application.

I have now started to search else where for a mobile provider, and I will also be looking at Sky/BT to supply my TV/Phone/Broadband services. Since I pay by DD each month, and although we have several credit cards all are serviced each month without a problem, I am a bit miffed that I have been declined.

Virgin Mobile if you read this, you really do need to look at the way you score as you will be likely to lose more potential customers once people start to find that you are being to picky with your credit scoring!

25-10-2009, 11:39	#45
andbee Inactive Join Date: Oct 2009 Posts: 1	Re: Virgin Mobile failed credit check Well this saga appears to go on... I have been declined to change from a PAYG to Monthly contract. When I rang to speak to Customer Service they gave me a number to ring the credit department. This is in-fact not the credit department, but Dun & Bradstreet, who provide credit references to Virgin Mobile!! As a VMedia customer I am a bit shocked that VMobile have decided to decline my application. I have now started to search else where for a mobile provider, and I will also be looking at Sky/BT to supply my TV/Phone/Broadband services. Since I pay by DD each month, and although we have several credit cards all are serviced each month without a problem, I am a bit miffed that I have been declined. Virgin Mobile if you read this, you really do need to look at the way you score as you will be likely to lose more potential customers once people start to find that you are being to picky with your credit scoring!