Quote:
Originally Posted by Davos119
Yeah, I think that's fair enough actually - when I got home last night, I had a proper look at the on-screen instructions and it was dead easy. Volume is now working fine. It took about 10 seconds. If I'd spent a little more time looking at the menus, I would have found it and not needed to call Tech Support.
However, I think a little "setting up the volume on your remote" section in the paper manual they give you wouldn't go amis. It's very easy for someone of a non technical mindset to jump straight in and start using the service before flicking through all the menus, and for them to then go "Oh, the volume's not working... and call tech support. It's not a natural thought process to think I bet the remote pairs with the TV, I'll have a look in the menus to see if there's a code...
Anyway, this is a teeny tiny minor point. The Tech Support guy fobbed me off and didn't know basic info, but I should have looked deeper into the instructions. Virgin have got it right so far.
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I would totally agree with that and thought it very odd that there wasn't just a quick section (even if you then had to look on the V+ itself for the codes in order to save paper in the booklet)