Quote:
Originally Posted by Mick
CS said they were informing customers via letter as well - so what the point of this text message was, I'll never know but they could have avoided a lot of upset by not using a text message as a way and means to communicate with their customers.
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i dont understand, if its as well as a letter, surely that defeats the majority of complaints? A text i fine with me, it got across all the info in a nice convenient way.
I personally feel i was far more likely to be aware of the changes now than if i was just sent a letter.
I dont see the issue, we get texted when our minutes have been updated as well. If people want a letter, they may well be getting one, negating that line of complaint. I would rather a text than a phone call during the footy
